Refund Policy

At Neon Apex Velocity, we strive to provide high-quality experiences and services to all our members and customers. This Refund Policy outlines the conditions under which refunds may be issued.

1. Membership and Event Fees

Membership fees and payments for events or tournaments are generally non-refundable. Refunds may be considered in exceptional circumstances, such as event cancellation or double billing.

2. Eligibility for Refunds

Refunds are only provided if the service was not delivered as described or if there was a technical issue preventing participation. All refund requests must be submitted within 14 days of the purchase or event date.

3. How to Request a Refund

To request a refund, please contact our support team at: [email protected]. Include your full name, payment details, and a description of the issue.

4. Processing Time

Approved refunds will be processed within 7–14 business days, depending on your payment method and bank processing times.

5. Non-Refundable Items

The following are non-refundable: merchandise, digital downloads, promotional items, and special event access fees unless explicitly stated otherwise.

6. Changes to This Policy

We may update this Refund Policy from time to time. Updates will be posted on this page with the date of the latest revision.

Contact

For questions or to submit a refund request, contact us at: [email protected]